Cancun Bay All Inclusive Hotel

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About the hotel

Located in Cancún, a few steps from Playa Linda, Cancun Bay All Inclusive Hotel provides accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Among the various facilities of this property are a private beach area, a terrace and a bar. The resort has an indoor pool, hot tub, karaoke and room service. The resort will provide guests with air-conditioned rooms with a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. Free WiFi is available to all guests, while selected rooms have a patio. Breakfast is available, and includes buffet, continental and American options. At Cancun Bay All Inclusive Hotel you'll find a restaurant serving Italian, Japanese and Mexican cuisine. Vegetarian, dairy-free and vegan options can also be requested. You can play pool and table tennis at the 4-star resort. Languages spoken at the reception include English and Spanish, and guests are invited to request guidance on the area when needed. Cancun Government Palace is 2.7 miles from the accommodation, while Cancun Bus Station is 2.9 miles from the property. Cancún International Airport is 11 miles away, and the property offers a paid airport shuttle service.

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Popularity

8.4

Very good

General

6985

Tripadvisor 9/10

3666

Booking 7.8/10

2233

Expedia 7.4/10

1086

Main services

Dining Area

Spa & Wellness Centre

Beach hotels

Safe

Ironing set

Fax

Terrace

Internet access

Air conditioned

Restaurant

Game room

Outdoor furniture

Children’s play area

Luggage room

Garden

Room service

Laundry service

Fitness Center

Internet

Desk

Special dietary options

Contactless check-in/out

Family rooms

Billiards

Sun loungers

Smoke detector

Theme dinner

Disability-friendly bathroom

Casino

Airport

Entertainment Area

Airport Shuttle

Massage

Wheelchair-accessible

Swimming Pool

Aerobics

First aid kit

Fire extinguisher

Yoga

24-hour security

Medical service

Bar

Housekeeping

TV lounge

Non-smoking rooms

Elevator

Meeting room

Table tennis

Accessible parking

Snack bar

Cellar / Wine tasting

* Some services may carry an extra charge.

Guest reviews

7.4/10 Good

Cleanliness8/10

Staff and Service8/10

Amenities7.4/10

Property conditions and facilities7.4/10

8 / 10

Kelly

Small Property. Customer Service was excellent. Perfect for a long weekend getaway

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14 Apr 2025

4 / 10

Dean

There were a couple very friendly staff who went out of their way to help us. Many times we were left sitting at the table without anyone offering drinks or refills if we got the drink. The main areas of the hotel were clean but could use a fresh coat of paint in many areas. The rooms were mostly clean, some hairs left in the bathroom from the previous guests. The air conditioner didn't work in our room so they moved us. In the second room, the curtain was not wide enough for the window so we affixed a bed runner to the curtain rod so we had privacy and to block the morning. We didn't ask to move a 3rd time. The description days 5 restaurants which is technically true however what they have is (1) a buffet with a small selection (2) a snack shack by the pool that is open 12pm-5pm and only served hamburgers, hot dogs and fries (3) a sushi restaurant that was open 2 out of the 6 evenings we were there (4) BBQ restaurant that is set up in the snack shak every 3rd night or so with a prefixed family style meal (5) an Italian restaurant every 3rd night and some afternoons set up on one of the patios. You had to go to the concierge desk at 8:30 am to make reservations for the BBQ and Italian. We felt the options were very limited . I didnt realize this is an all inclusive hotel and not resort which is my fault so with that being said, we were very underwhelmed with the offereings and facility.

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13 Apr 2025

8 / 10

Karen

Beautiful pool and beach area! I only spent one night, and drinks were good, not sure why the only bar outside is in the pool. Food at the buffet was OK, Rooms could have a couple more amenities like body wash, tissues, and water in the refrigerator (there are three cans of soda in the refrigerator when I arrived).

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11 Apr 2025

10 / 10

Hope

Property clean, great customer service. Ths staff was attentive and amazing. Buffet food can be better, I do recommend peanuts, pretzels at bar. Definitely coming back

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11 Apr 2025

Information about the area

Cancun, México

Located in Cancun (Zona Hotelera), Cancun Bay All Inclusive Hotel is within a 5-minute drive of Langosta Beach and Plaza Las Americas. This all-inclusive hotel is 3.1 mi (5 km) from Tortuga Beach and 4.4 mi (7.1 km) from Ultramar Ferry Puerto Juárez.

Cancun is a city located on the southeast coast of the Yucatán Peninsula in the Mexican state of Quintana Roo. It is a major world-renowned tourist destination, as well as being the seat of the municipality of Benito Juárez. The city is located on the Caribbean Sea, and is one of the easternmost points in Mexico. Cancún is located just north of Mexico's Caribbean coast resort band known as the Riviera Maya. Cancun, located in the Yucatan region of Mexico, has many great attractions. Start with the white sand beaches of Cancun City. In the jungles of Yucatan lies one of the largest and best preserved archaeological sites in Mexico, Chichen Itza. The world famous Mayan ruins with thousands of years of history are one of the most visited sites in the world. Cancun is surrounded by spectacular scenery. Isla Mujeres, a small gorgeous island close to Cancun, is simply spectacular. The magical underwater natural pools known as Cenotes are a big draw around the Cancun area. Many have rocky edge formations above them. Outside of Cancun we find Tulum, a unique site where you can go for a swim in turquoise waters and visit the famous ruins of Mayan civilizationCancun has lots to offer. With its mix of tropical beaches, ancient ruins and modern resorts, this area is simply the perfect vacation destination for everyone. Modern Cancun offers wonderful white sand beaches and turquoise sea, great restaurants, lively clubs and activities of every type imaginable.

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What’s nearby

Playa Tortugas - 0.2 km / 0.2 mi
Las Perlas Beach - 0.7 km / 0.5 mi
Teatro de Cancún - 0.9 km / 0.5 mi
Escénica Tower - 0.9 km / 0.5 mi
Langosta Beach - 1.7 km / 1 mi
Puerto Cancun Marina Town Center - 2.2 km / 1.3 mi

Getting around

xcaret ferry terminal, mx - 0.79 km
ultramar puerto juárez ferry port terminal, mx - 4.02 km
playa tortugas ferry pier, mx - 2.76 km
puerto juarez, terminal maritima puerto juarez, mx - 4.48 km
(CUN) Cancún, Aeropuerto Internacional de Cancún, MX - 14.49 km
(ISJ) Isla Mujeres, Isla Mujeres, MX - 11.88 km
(TQO) Tulum, Tulum, MX - 141.77 km

About accommodation

General

Air conditioning
Family rooms
Elevator
Safe
Smoke-free property
Non-smoking rooms
Facilities for disabled guests

Safety & security

Fire extinguishers
24-hour security
CCTV in common areas
Smoke alarms
Key card access
CCTV outside property

Activities

Back massage
Indoor pool (year-round)
Spa facilities
Spa
Spa lounge/Relaxation area
Couples' massage
Ping-pong
Spa/Wellness packages
Fitness center
Beachfront
Beach
Hot tub/Jacuzzi
Themed dinners
Head massage
Full-body massage
Bingo
Indoor pool
Hand massage
Pool table
Karaoke
Fitness classes
Live music/Performance
Aerobics
Foot massage
Live sports events (broadcast)
Private beach area
Evening entertainment
Entertainment staff
Neck massage
Massage
Yoga classes
Fitness

Services

Fax/Photocopying
Room service
Ironing service
Airport shuttle (additional charge)
Shuttle service
Dry cleaning
Tour desk
Packed lunches
Daily housekeeping
Meeting/Banquet facilities
Baggage storage
Concierge
24-hour front desk
Airport shuttle
Shuttle service (additional charge)
Grocery deliveries
Laundry

Safety features

Hand sanitizer in guest accommodation and common areas
Staff follow all safety protocols as directed by local authorities
First aid kits available
Shared stationery (e.g. printed menus, magazines, pens, paper) removed
Access to healthcare professionals
Process in place to check health of guests

Physical distancing

Physical distancing rules followed
Screens or physical barriers between staff and guests in appropriate areas
Contactless check-in/out
Cashless payment available

Food & Drink

Snack bar
Restaurant
Bar
Special diet meals (on request)
Wine/Champagne

Cleanliness & disinfection

Guest accommodation sealed after cleaning
Use of cleaning chemicals that are effective against coronavirus
Property cleaned by professional cleaning companies
Linens, towels, and laundry washed in accordance with local authority guidelines
Guest accommodation disinfected between stays
Guests have the option to cancel any cleaning services for their accommodation during their stay

Food & drink safety

All plates, cutlery, glasses, and other tableware sanitized
Food can be delivered to guest accommodation
Delivered food covered securely
Physical distancing in dining areas

Internet

Internet
Wifi
Free Wifi

Outdoors

Outdoor pool
Garden
Terrace
Outdoor furniture
Sun deck
Outdoor pool (year-round)

Parking

Private Parking
Free parking
Parking
Accessible parking
Parking on site

Accessibility

Wheelchair accessible
Toilet with grab rails

Pool and Spa

Beach chairs/Loungers
Pool bar
Beach umbrellas
Swimming pool
Shallow end

Transportation

Airport pickup
Airport drop-off

Entertainment & Family Services

Board games/Puzzles
Indoor play area

Languages

English
Español

About the rooms

The accommodation has 70 rooms:

General

Air conditioning
Ironing facilities
Trash cans
Fire extinguisher
Private entrance
Safe
Iron
Smoke Alarm
Key card access
Interconnecting room(s) available
Suit press

Services

Wake-up service

Room Amenities

Socket near the bed
Non-feather pillow
Hypoallergenic pillow

Bathroom

Body soap
Free toiletries
Conditioner
Hairdryer
Shampoo
Toilet
Guest bathroom
Bathtub or shower
Toilet paper
Shower
Towels
Private bathroom
Additional bathroom

Media & Technology

Satellite channels
TV
Telephone
Flat-screen TV

Physical distancing

Single-room AC for guest accommodation

Food & Drink

Tea/Coffee maker
Minibar
Bottle of water

Kitchen

Coffee machine
Cleaning products
Dining table

Outdoors

Terrace
Balcony
Patio

View

City view
Sea view
Garden view
Pool view
Quiet street view
View
Inner courtyard view

Living Area

Dining area
Sitting area

Bedroom

Linens
Wardrobe or closet

Accessibility

Accessible by elevator
Entire unit wheelchair accessible
Entire unit located on ground floor
Adapted bath
Upper floors accessible by elevator

Pool and Spa

Pool with a view
Pool towels

*Some services may only be available in specific rooms or upon request.

About the pools

The accommodation has 2 pools:

Pool 1

Location

Outdoor

Cost

Free

Pool 2

Location

Indoor

Cost

Free

Restaurants

Faisan

Guests only
No reservation required

La piña Continental Breakfast

Guests only
No reservation required

La Vista Sushi Zen

Access for guests and visitors
Reservation required

Tratoria

Access for guests and visitors
Reservation required

About the meal plan

All Inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Food and beverages

All buffet meals, snacks, and select beverages included
Room service during certain hours (limited menu)
In-room minibar (non-alcoholic beverages included)

Activities and facilities/equipment
All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness
Yoga

Entertainment

Onsite entertainment and activities
Theme parties

Not included

Surcharge for premium food items
Surcharge for premium or imported alcoholic beverages
Surcharge for room service
Spa/beauty facilities and services
Activities and services offered by independent operators
Offsite tours
Gratuities

About parking

The accommodation offers 1 parking option:

Parking type

Private

Location

On-site

Reservation

No reservation needed

Cost

Free

Internet

Coverage

Available in public areas

Connection type

Wi-Fi

Price

Free

Policies

Check-in

Checkin from 15:00
Minimum age for check-in: 18 years old

Check-out

Checkout before 12:00

Pets

Pets are not allowed.

Children

Children of any age are welcome.

Extra beds

Extra beds is not available at this property. Cots are not available at this property.

Special check-in instructions

Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: USD 4.25 per accommodation, per night

We have included all charges provided to us by the property.

Optional fees

Early check-in is available for a fee (subject to availability)
Late check-out fee: USD 55 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Other details

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Pool access available from 8:00 AM to 6:00 PM.
Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Only registered guests are allowed in the guestrooms.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
No pets and no service animals are allowed at this property.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

*The information provided about this accommodation is for informational purposes and has been supplied by the provider. It may be subject to change. We recommend verifying it directly with the accommodation.